Focus Virtual Assistants Services Privacy Policy

Effective Date: January 1, 2024

FOCUS Virtual Assistants (“we,” “us,” or “our”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or interact with our website, including our SMS services. Please read this Privacy Policy carefully to understand our practices regarding your personal data.

1. Information We Collect

We may collect personal and non-personal information, including but not limited to:

1.1 Personal Information

• For Clients: Name, email address, phone number, billing information, business details, and project requirements.
• For Virtual Assistants (Filipino, U.S., and Canada): Name, email address, phone number, resume, work history, certifications, government-issued IDs, and payment details.
• For SMS Service: Mobile number provided when opting into our SMS service and any additional information voluntarily provided during communication.

1.2 Non-Personal Information

• Browser type, device type, operating system, IP address, and usage data collected through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, manage, and improve our virtual assistant services.
• To match clients with virtual assistants.
• To communicate with clients and virtual assistants regarding inquiries, updates, and support.
• To send SMS updates and offers related to our services (frequency of approximately four messages per month).
• To process payments and manage financial transactions.
• To comply with legal obligations and resolve disputes.
• To analyze website usage and improve user experience.

3. Non-Sharing of Mobile Numbers

We respect your privacy and take the protection of your information seriously. We will not share, sell, rent, or disclose your mobile number to any third parties, except as required by law or to comply with legal processes.

4. Message and Data Rates

Message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

5. How We Share Your Information

We may share your information in the following situations:

5.1 With Service Providers

We share data with third-party providers who assist with payment processing, communication tools, analytics, and other services essential to our operations.

5.2 With Clients and Virtual Assistants

We may share relevant information between clients and virtual assistants to facilitate successful working relationships.

5.3 Legal Requirements

We may disclose information to comply with applicable laws, regulations, legal processes, or government requests.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access, correct, or delete your personal information.
• Withdraw consent where processing is based on consent.
• Opt-out of receiving marketing communications.
• Restrict or object to the processing of your personal information.

To exercise your rights, contact us at seth@focusvirtualassistants.com

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

8. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your information. These measures include procedures to prevent unauthorized access or disclosure of your information. However, no security measures are foolproof, and we cannot guarantee the security of your data.

9. International Data Transfers

As a company operating in the Philippines, the U.S., and Canada, we may transfer your information between these countries. By using our services, you consent to such transfers, including to jurisdictions with different data protection laws than your own.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze website performance. You can manage your cookie preferences through your browser settings.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their policies.

12. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the “Effective Date” updated accordingly. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

FOCUS Virtual Assistants
Email: seth@focusvirtualassistants.com
Phone: (801)515-3873
Address: 313 E 1200 S Ste 203, Orem, UT 84058

15. Copyright

FOCUS Virtual Assistant. © 2024. All rights reserved.

Thank you for trusting FOCUS Virtual Assistants. Your privacy matters to us.